Privacy Policy
Last Updated: 02.12.2025
Amjad Smartech Solutions is committed to protecting the privacy, confidentiality, and integrity of all information entrusted to the company by clients. This Privacy Policy describes how information is safeguarded, managed, and processed in connection with services such as data backup, cloud storage, data restoration, email server deployment, system management, and integrations using the Meta/WhatsApp Business Platform.
By using any service provided by Amjad Smartech Solutions, the client acknowledges acceptance of this Privacy Policy.
- Ownership of Information and Purpose of Handling
All information provided to Amjad Smartech Solutions remains the exclusive property of the client or organization that owns such information. Amjad Smartech Solutions serves solely as a technical facilitator. Handling of information is limited to safeguarding, storing, backing up, restoring, or enabling access for the benefit of the entity that owns the information.
No ownership or usage rights over any client information are claimed by Amjad Smartech Solutions.
- Restrictions on Access and Use
Amjad Smartech Solutions maintains strict internal procedures that prohibit accessing, using, modifying, analyzing, or processing client information for any purpose outside the scope of the requested technical service.
Information is not accessed unless necessary for maintenance, troubleshooting, verification of system functionality, or when acting upon a direct request or written instruction from the client.
No information is used for analytics, marketing, internal research, or any other activity unrelated to the service being provided.
- Use of Information in Technical Solutions and Integrations
In providing IT solutions, including Meta/WhatsApp Business API integrations, automated systems, server configurations, and email infrastructure, Amjad Smartech Solutions may process information strictly to enable system functionality.
Such processing is performed only when required for the solution to operate correctly and only for the operational benefit of the client. Information is never repurposed, modified, or utilized beyond the specific service requirements.
- No Sale or Unauthorized Disclosure of Information
Amjad Smartech Solutions does not sell, trade, rent, disclose, or share any information provided through services such as Meta API integrations, email servers, or data backups.
Information is never provided to third parties unless the client issues formal authorization, or unless required under applicable laws, court orders, or regulatory directives.
- Limited Access Based on Necessity
Access to client information is strictly controlled and performed only when required to:
- Verify backup availability and integrity
- Restore systems or information upon request
- Diagnose performance or accessibility issues
- Investigate or resolve potential vulnerabilities or failures
All access actions are carried out only when necessary to fulfil a service request or to ensure reliable operation of systems managed by Amjad Smartech Solutions.
- Information Security Measures
Amjad Smartech Solutions applies industry-standard administrative, physical, and technical safeguards to protect information from unauthorized access, misuse, alteration, or loss. These safeguards include encryption, authentication controls, access logs, and restricted access to technical personnel.
Although robust security measures are implemented, no system can be fully immune to risks, and absolute security cannot be guaranteed.
- Compliance With Meta and WhatsApp Requirements
When handling information through Meta’s WhatsApp Business Platform or related APIs, Amjad Smartech Solutions complies with all applicable requirements, including WhatsApp Business Terms, WhatsApp Messaging Policies, and relevant data protection regulations.
Information from these platforms is processed solely to deliver the requested WhatsApp functionality to the client.
- Updates to the Privacy Policy
Amjad Smartech Solutions may update or revise this Privacy Policy at any time to reflect changes in practices or legal obligations. Updates will be posted with the effective date indicated. Continued use of services signifies acceptance of the updated Privacy Policy.
- Contact Information
For inquiries regarding this Privacy Policy or the handling of information, please contact:
Amjad Smartech Solutions Email: info@asmartech.ae Phone: +97145533228 Address: Dubai Business Bay Tamani Arts Tower, 1944